Explore Our Warranty Policy

GadgetNext prioritizes the safety and security of customers through various warranty facilities such as Brand Warranty, International Warranty, Service Warranty and Parts Warranty.

All these warranty facilities give you limited warranty rights from Nur Telecom, or the manufacturer company, or the brand, for the duration specified on the product description page. The Limited Warranty Time Period starts on the date of purchase from GadgetNext. The limited warranty applies to the physical product, and only for physical products, purchased from Nur telecom

Warranty Types:

  • Official Warranty
    • Brand Warranty
    • International Warranty
  • Service Warranty
  • Parts Warranty

What Does Official Warranty Cover ?

In case of “Official Warranty” – Brand Warranty & International Warranty, customers are requested to communicate with the brand or the internationally authorized Customer Service Point to avail after sales service. You can also directly communicate with Nur Telecom customer support. We will ensure the collection of your product and safely contact the Brand on behalf of you, for availing your service warranty. Once your product has been serviced successfully, from the specific brand authorized service providers, we will deliver back the product to you, FREE of cost.

Note:

*** In case of International Warranty, the Warranty is usually automatically activated for some brands. However in an event where the particular brand does not activate the Warranty automatically the customer must have the warranty card provided with the product itself in the sealed package, in order to avail the warranty in any other country where the product has internationally authorized Customer Service Point. If the warranty card is not with the customer at the time of seeking warranty the customer will not be able to avail the International Warranty in any other country.

*** For various products carrying Brand Warranty, the accompanying Warranty service varies differently between Commercial use and Household usage.

What Does Service Warranty Cover ?

The ”Service Warranty” covers any material defects under normal usage during the warranty period. The following terms and conditions apply under the said warranty:

Any malfunctioning issues will be under the service warranty coverage at the payment of a Service Fee. if the problem is not caused by the user/customer. (For example – product malfunctioning issues or battery drainage issues or power supply issues will be covered under warranty)

Any accidental issues will void service warranty. (For example – in case of mobile phones and tablets; broken display, bending, scratch, dent, burn, soaked or liquid damage, root or manual update will not be covered under warranty)

What Does Parts Warranty Cover ?

The ”Parts Warranty” covers any damage under normal usage during the warranty period to any part of the product which carries a valid Parts Warranty.

The following terms and conditions apply under the said warranty:

Duration: The duration of the warranty period varies from product to product, and the details of the warranty will be mentioned with the accompanying warranty card.

However, as many products or its models go out of production after a certain period of time, the replacement of the part may take some time. Nur Telecom’s Customer Service will communicate with the customer regarding the details.

Warranty Card: In order to avail the warranty facility, the customer must have the original warranty card and customer invoice copy. Otherwise, the Parts Warranty cannot be availed.

Note:

*** Parts Warranty does not cover any damages, failure or defects to the products accessories such as batteries, remote, electrical adapter etc.

Warranty Not valid if Any below situation occurs:

  • One Time Replacement in whole warranty Period.
  • Without Invoice or Warranty Label is Damaged.
  • Damages are caused due to the misuse by Customers.
  • Damages are caused by electrical burn.
  • Damage found on products physical fitness or on wire.
  • Damages are caused due to fall into water or destruction by Customer.
  • Broken or damages caused by force majeure circumstances.
  • Damages are caused due to fall into fire.
  • If any liquid fall into our product.
  • Any kinds of physical damage.
  • If found improper use, maintenance or repair and others abnormal situation.
  • Adapter, cable & remote have no warranty.

How to Obtain Warranty Service and Where Should I Go ?

If the product does not function as warranted during the warranty period, you may obtain warranty service by contacting Nur Telecom customer support at +88029145266.

  • In case of Mobile phones; you must soft reset your device and have proper data backup before sending the device. Nur Telecom shall not be liable for any data loss.
  • You will have to ensure that the problem has been described in details and elaborately in both the given Return and Servicing Form and send the device along with the form.

Note:

*** You must have the original Customer Copy of your invoice at the time of filling in the forms, as it will be needed to fill in the forms and authenticate your purchase.

  • Before the product undergoes any Servicing process, the Customer must pay the Servicing Fee in full. If the free is not paid, the Servicing Process cannot begin.
  • Nur Telecom will run Quality Control test to ensure the validity of the product complaint. If the complaint or issues are found to be valid, then NurTelecom will take appropriate measures to rectify the issue complained about. Nur Telecom may also send the product to their authorized seller, for expert opinion.
  • The servicing process may take 7-30 working days, depending on the product type.
  • If any additional parts are required to fully ensure functionality of the product, then you (the customer) will have to bear the cost in advance through bKash/Cash, once contacted by Nur Telecom. Unless it falls within the duration of the Parts Warranty.
  • If your product is non-functional on arrival, or is otherwise eligible for return and replacement, you can call Nur Telecom at +88029145266 within 3 calendar days of delivery to avail a return or replacement (subject to certain terms and conditions). For other options for communication, check our Return & Replacement Policy for more details.
  • In an event, where more than 3 calendar days have passed after product delivery, you will no longer be able to claim a return or replacement of your purchased product. However, if the product has a warranty, it will be included within the packaging and can be used to claim the product warranty. All you need to do is make a call to our customer service to claim warranty service. Nur Telecom will arrange a pick-up of the product from you, FREE of cost, however there will be shipping charge when we deliver the service product.

How Will I Get Warranty If I Live Outside Dhaka ?

If you live outside Dhaka, you can send your product via Sundarban Courier Service. After receiving your product, it will take 7-30 working days, depending on the product and its category, to ensure the servicing of your product and its delivery back to you.

What Am I Supposed to Write in the Exchange/Servicing Form ?

Once Nur telecom’s personnel arrives to receive the product for servicing or to be exchanged, you will have to fill in the forms and write down the order number and details of the problem you are facing with your product on the given Servicing Form. We will run tests to check the condition of the product against your claim, if the product is found to have the claimed problems, we will send the product to the brand for servicing.

How to avail product replacement under Return & Replacement Policy ?

Upon receiving the claim for product return or replacement under Return & Replacement Policy, Nur telecom shall proceed with its standard quality control checks to establish the validity of the claim under the Policy.

If valid problems are found, and the same product is in production by the manufacturer then the customer will get a replacement of the product. In an event where the production of the same has been stopped or unavailable in market, then the customer shall be replaced with a similar/comparable product of the same kind within the same price range of current available model.

The exclusions and limitations set forth in the original warranty apply to the repair warranty.

This warranty does not cover the following:

  • Cosmetic damages such as scratches, nicks, stains and dents.
  • Consumable parts such as batteries, or accessories such as remote unless product damage has occurred due to a defect in materials or workmanship.
  • Damage caused by service performed by anyone who is not an authorized service provider of Nur Telecom.
  • Damage to a product that has been modified or altered before submitting any complaint to Nur Telecom.
  • Modification or service by anyone other than warranted seller/brand/manufacturer.
  • Failure or damage resulting from negligence, misuse, abuse, accident, modification, power surges, improper maintenance, unsuitable physical or operating environment, water (in excess of specifications), flood, fire, natural disasters, or other acts of nature or external causes.
  • Damage due to not using product according to the product information materials or user guides.
  • Products or parts with an altered identification label or from which the identification label has been removed.
  • If any customer gets servicing done by any unauthorized third party service provider, then the service warranty will become void even if the duration has not yet expired.

Note:

*** All products and brands listed under a particular category may not have the same warranty policy. It depends on particular the Brands/Seller’s’ warranty policy. Brand warranty varies from product to product and brand to brand.

*** In case of Official (Brand or International) warranty, please review their product warranty policy carefully, and you may contact the brand / international authorized service point, if you have any queries regarding this.

*** Some promotions may or may not follow this policy.

*** nurtelecom and its authorized persons have full authority to bring changes in any service warranty policies.

*** Terms of service and warranty may change with or without prior notice, consumers are responsible of keeping up with all policy changes.

বিঃদ্রঃ

ব্যটারি

১) ব্যটারির ক্রয়কৃত তারিখ থেকে ১ মাসের গ্যারান্টি পাবেন। ১ মাসের ভেতরে কোন রকম ব্যটারির সার্ভিস আপনার মনের মতো না হলে, এক মাসের ভেতরে কোণ টাকা ছাড়া সরাসরি পাল্টাতে পারবেন।

২) ব্যটারির কোন প্রকার ফিজিক্যাল ড্যামেজ হলে ওয়ারেন্টী হবে না।

৩) পানি, তরল পদার্থ, রেবন ছেড়া, ইলেক্ট্রিক শর্ট সার্কিট এবং কোণ প্রকার আঘাতজনিত কারনে ব্যটারি নষ্ট হলে ওয়ারেন্টী প্রযোজ্য হবেনা।

৪) যদি কোণ ব্যটারি ওয়ারেন্টী থাকা সত্যেও স্টকে না থাকে সে ক্ষেত্রে সার্ভিস এর সময় বা তারিখ কতৃপক্ষ পরিবর্তনের অধিকার রাখে।

৫) যদি পন্য পাবার পরে, কোন ধরনের ত্রুঠি পান তাহলে সাথে সাথে নুর টেলিকম কে জানাবেন।

ডিসপ্লে

১) ডিসপ্লে লাগানোর আগে ডিসপ্লের পলি না খুলে ভাল করে পরিক্ষা করতে হবে যে এতো কোন রকম থ্রুটি আছে কি নাহ। যদি কোন ধরনের সমস্যা পাওয়া যায় তবে তা লাগানোর আগেই নুর টেলিকমের সাথে যোগাযোগ করতে হবে।

২) ডিসপ্লে কোণ প্রকার উপরে এবং নিচে পলি কাগজ না তুলে চেক করতে হবে যদি কোণ রকম থ্রুটি না থাকে সেক্ষেরে আপনি ডিসপ্লে লাগাবেন। আর লাগানোর আগে অবশ্যৈ ভালো করে চেক করে নিবেন ।

৩) ডিসপ্লে লাগানর সমস্য সাবধানে লাগাবেন, যাতে আপনার কোন প্রকার ক্ষতি না হয়।

৪) ডিসপ্লে লাগানোর আগে চেক করে যদি মনে হয় ডিসপ্লে ভাল তাহলে আপনি বুঝিয়া শুনিয়া এবং শতভাগ নিশ্চিত হয়ে পলি বা স্টীকার তুলবেন।

৫) ডিসপ্লে স্টীকার তুলার পরে ডিপ্লে আর কোন ওয়ারেন্টী থাকবে নাহ।

৬) ডিসপ্লে লাগানোর সময় ডিস্প্লের গায়ে কোন প্রকার ঘাম বা আঠা লাগানোর পরে ডিসপ্লে তে ওয়ারেন্টি প্রযোজ্য হবেনা।

৭) ডিস্প্লের কানেক্টর লাগিয়ে ডিস্প্লের কালার, টাচ সব চেক করতে পারবেন কিন্তু আঠা লাগানো যাবেনা।